Effective Date: April 21st, 2023
1. CONTACT DETAILS FOR THE PERSONAL DATA CONTROLLER
Company Reg No. 5599407-3800
Data Protection Officer:
2. WHAT INFORMATION DO WE COLLECT ABOUT YOU?
3. THE PURPOSE AND LEGAL BASIS FOR DATA PROCESSING
Use and provision of the service
Letterlife processes the personal data that we collect about you in order to provide you with the service, to administer your account and in order to communicate with you regarding your use of the service. Such processing concerns basic personal data and is necessary in order for Letterlife to fulfill its agreement regarding the service with you (see Terms of Service). The legal basis is the performance of the contract. Health data is processed if you choose to share it with us during your usage of the app.
Development of the service
Letterlife analyzes your use of the service in order to improve the service for users and to develop new products and services. Such processing is only undertaken if a balancing test indicates that Letterlife’s interest in developing and improving the service and new products outweighs the data subject’s interest in protecting their data.
In order for Letterlife to be able to contribute to research, personal data may also be processed for research purposes in order to help further understand how different habits can affect disease activity and symptoms, etc. Personal details will only be processed for research purposes following the collection of your express consent for this.
Personal details may be processed for marketing purposes in order to market the service and other services or products similar to this one, either within or outside of the service itself, including functions and content in the service and other products and services that are provided via the service. Such processing is only undertaken if a balancing test shows that Letterlife’s interest in marketing outweighs the data subject’s right to have their privacy protected. Note that you are entitled to object to Letterlife’s processing of your personal details for marketing purposes at any time (see more information in the section 7. Your Rights).
Letterlife may anonymise your personal data so that it can no longer be connected back to you. Anonymisation occurs automatically without any kind of human input. Your anonymised information is grouped together with anonymised information from other users – this is called aggregated information. The aggregated information can then be used to improve the service by drawing various different conclusions on a group level. Information is only anonymised if a balancing test shows that Letterlife’s interest in anonymising and using the anonymised information outweighs the data subject’s right to have their privacy protected.
4. FOR HOW LONG DO WE STORE YOUR PERSONAL DATA?
Letterlife stores your personal data for as long as it is needed to provide you with the service. If you request that, Letterlife will permanently delete all the personal data that was collected through your use of the service. An anonymised/aggregated version of your data can not be deleted because it can no longer be linked back to you or in any way separated for other users’ data (see the section on Aggregated information above).
Personal data that is used for research purposes is stored for as long as it is necessary to fulfil the purpose for data processing, which is always indicated in a separate privacy notice you receive before potentially joining research studies (see the section on Research above).
5. DISCLOSURE OF YOUR PERSONAL DATA
Letterlife also reserves the right to transfer the user databases, together with any personal data contained in them, to any third party acquiring Letterlife assets after notice and the opportunity for a user of our service to request that personal data not be transferred. Should Letterlife or our assets ever be sold, acquired, merged, liquidated, reorganized, or otherwise transferred, we will place a prominent notice on the homepage of the Letterlife website (https://www.letterlife.se).
6. DATA STORAGE AND TRANSFERS
Letterlife endeavours to store and process all user data within the EU. The storage and processing are done following high security standards, such as secure transfer protocols and end-to-end encryption.
7. YOUR RIGHTS
If you have any questions about how Letterlife processes your personal data or if you would like to exercise any of the rights described below, please feel free to get in touch with Letterlife (see contact details above). You may also use an authorized agent to submit a request about your personal data.
You are entitled at any time to request information regarding what personal data Letterlife processes on you in its capacity as data controller, and this information shall generally be provided free of charge. The information you request may include:
the specific pieces of personal information we have collected about you
the categories of personal information we have collected about you
the categories of sources of the personal information
the categories of personal information that we have disclosed to third parties for a business purpose
the categories of recipients to whom this information was disclosed
the business or commercial purposes for collecting or sharing the personal information
The personal data that Letterlife processes about you must be correct, considering the nature and purposes of the processing of the information. Should it come to light that your data is incomplete or incorrect, you are entitled at any time to request that it be corrected or supplemented.
You have the right to request deletion of personal information we have collected from you, subject to exceptions mentioned in section 4.
You are entitled, in certain circumstances, to:
i) request that processing of your personal data be restricted to that which is necessary to perform the services reasonably expected by an average user
ii) object to the processing of your personal data, which includes requesting that it not be processed or used for direct marketing or analytical purposes (even profiling to the extent this is connected to direct marketing)
iii) opt-out of sharing personal information to third parties now or in the future
You are entitled to request that your personal data be transferred to you or to another person or data controller in an electronic format.
If you object to our data processing, then Letterlife will no longer be permitted to process your personal data, unless we have a legal basis for processing other than a balancing of interests or unless we can demonstrate overriding legitimate grounds which outweigh the interests, rights or freedoms of the data subject, or if the processing is undertaken for the purpose of determining, practising or defending legal claims.
If you choose to exercise any of these rights, Letterlife will not deny you goods or services, or provide different quality of services.
Please note that if exercising these rights limits our ability to process personal information (such as a deletion request), we may no longer be able to provide you with our products and services or engage with you in the same manner.
8. YOU CAN WITHDRAW YOUR CONSENT AT ANY TIME
If you have given us consent to process your personal data, you can withdraw your consent at any time (without this affecting the legality of any data processing undertaken before your consent was withdrawn). In such a case, Letterlife will no longer be entitled to continue with the data processing in question (unless there is another legal basis for processing).
If you would like to withdraw your consent, you can do so by contacting us via the contact details given in this privacy notice. When you write to us, please indicate to what extent you wish to withdraw your consent – i.e. whether you want to withdraw consent for all data processing or only certain kinds.
9. COOKIES, BEACONS AND SIMILAR TECHNOLOGIES
What is a cookie?
A cookie is a small text file that is stored on your computer, smartphone or other device whenever you visit a website. Among other things, cookies can help us to recognise you the next time you visit our website, and they also enable us to offer you a more secure and operationally stable service.
Letterlife uses the following cookies:
We use functional cookies in order to enable certain functions within the service and to remember your choices and settings whenever you use the service again.
We use analytical cookies to measure demand for our product, to study how it is used and to collect data on how it functions when in operation. The information that we collect is then used to maintain and improve the service.
Third party cookies
Letterlife does not track the users over time and across third-party websites to provide targeted advertising and therefore does not respond to Do Not Track (“DNT”) signals.
10. NOTIFICATION OF AMENDMENTS